Mitchell Equipment
Warranty Administrator - Atkinson
Position Summary:
The Warranty Administrator is responsible for managing warranty claims, ensuing timely and accurate processing of claims to primary manufacturer as well as short-line manufactures in coordination with customers and the Mitchell Equipment.
Essential Job Functions
Verify warranty coverage and claim timelines
Claim Management - prepare and submit and claims in a timely and accurate manner in accordance with manufacturer's warranty claim process
Claim resolution – follow up on denied claims, investigate rejections and resubmit for approval
Keep detailed records of claims and where they are in the process
Develop a calendar to assure timely follow up and payment terms
Work closely with Service Manager, Service Coordinators and other company stakeholders to provide clear communication of claim success rates and timelines
Work closely with manufacturer to keep abreast of different claim policy changes, and process amendments
Communicate with customers on warranty qualification of their repairs as well as the status of their claim
Internal Coordination – work with service, parts, sales and other internal departments to gather necessary information and coordinate warranty repairs and parts
Stay informed on up to date factory recalls, PIP’s, and regulatory requirements to assure proper attention
Track and coordinate ordering, backorder status, and return of parts that are part of warranty process
Provide required documentation, pictures, failed parts, etc. in compliance with manufacturer in order to satisfy warranty requirements
Work closely with Service Writer and Warranty Administrator at other location to share challenges, best practices, and current projects
Communicate final results of warranty claims to direct reports, stakeholders, and customers to determine final resolution
Work closely with Director of Aftermarket and Technology on process and procedure modifications.
Work with location management team to optimize entire dealership performance and profitability.
Perform all other duties as assigned.
Qualifications
High school diploma or GED, required.
2+ years of experience, preferably in a dealership service or warranty department
Proficiency with basic computer programs, Dealership Management Programs, and Manufacturer portals necessary to gather information and submit claims
Excellent organizational and attention to detail skills
Determination and persistence to maximize results of warranty claims
Strong organizational and multitasking abilities, with the capacity to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.
Basic understanding of mechanical systems and agricultural equipment operations, with the ability to learn and apply technical knowledge.
Flexibility to adapt to changing priorities, customer needs, and business requirements, with a positive attitude and willingness to take on new challenges
Mitchell Equipment Mission and Vision Statements
Our mission is to develop knowledgeable and professional employees who strive to provide the best customer experience in the industry.
Our Vision is to provide superior agricultural solutions to the communities we serve.
Mitchell Equipment Core Values – 4 C’s
Commitment to Customer | Constant Improvement | Continuous Learning | Community Focus
